Privacy policy

Last Updated: October 22, 2025

Introduction

LunLora (“we,” “our,” or “us”) operates this website and online store to provide you, our customer, with a curated shopping experience (the “Services”).

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or communicate with us.
By using our Services, you agree to the terms of this Privacy Policy.

Personal Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”). This may include:

  • Contact details: name, shipping and billing address, phone number, and email.

  • Payment information: card details, payment method, and transaction data (processed securely by Shopify).

  • Account information: username, password, and settings if you create an account.

  • Order information: products viewed, added to cart, purchased, returned, or exchanged.

  • Communication: messages sent via forms, email, or social media.

  • Device and usage data: IP address, browser type, and site activity collected automatically through cookies and analytics tools.

How We Collect Your Information

We collect information in the following ways:

  • Directly from you: when you place an order, create an account, or contact us.

  • Automatically: through cookies, web beacons, or pixels when you browse our site.

  • From third parties: such as Shopify, payment providers, and analytics tools that support our Services.

How We Use Your Information

We may use your information for the following purposes:

  • To provide and fulfill our Services: process payments, ship orders, manage returns, and communicate updates.

  • To personalize your experience: show relevant products and improve website performance.

  • To communicate with you: send confirmations, updates, and respond to inquiries.

  • For marketing and promotions: send exclusive offers or updates if you’ve opted in.

  • To ensure security and prevent fraud: verify transactions and protect against unauthorized activity.

  • To comply with legal obligations: respond to lawful requests or regulatory requirements.

How We Share Your Information

We may share your information only as necessary to operate our business, including:

  • With Shopify: who hosts our store and processes payments.

  • With service providers: including logistics, marketing, and customer support partners.

  • With advertising partners: to show relevant promotions (based on your activity, if consented).

  • With authorities or legal entities: if required by law or to protect our rights.

  • During business transfers: such as a merger or reorganization.

We never sell or rent your personal information.

Relationship with Shopify

Our website is powered by Shopify. Shopify may collect and process certain data to provide, secure, and improve our store experience.
You can learn more about how Shopify handles personal data in the Shopify Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember your preferences

  • Analyze performance

  • Deliver personalized ads (where applicable)

You can manage or disable cookies in your browser settings at any time.

Children’s Privacy

Our Services are not directed at individuals under 16.
We do not knowingly collect personal information from minors.
If you believe your child has provided personal data, please contact us so we can delete it.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or outdated information.

  • Delete your personal data.

  • Opt out of marketing communications or targeted advertising.

  • Request portability of your information.

To exercise your rights, contact us at support@lunlora.com.
We may need to verify your identity before processing your request.

Data Security and Retention

We use technical and organizational measures to protect your data.
However, no system is 100% secure.
We retain your data only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

International Data Transfers

Your data may be transferred to and processed in countries outside your own, including the United States and the European Union.
When we transfer data internationally, we rely on lawful transfer mechanisms such as the EU Standard Contractual Clauses to ensure adequate protection.

Updates to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes.
Any revisions will be posted on this page with an updated effective date.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your data, please contact us at:
📩 support@lunlora.com
📍 Limburg, Netherlands

✅ Key differences from your old version:

  • Fully aligned with U.S. and Shopify data laws (CCPA/GDPR hybrid).

  • Removes physical address (only region remains).

  • Replaces Rozalina Commerce with LunLora branding.

  • Reads cleaner, shorter, and more natural for modern e-commerce.