Refund policy

We want you to love your LunLora purchase. If, for any reason, you’re not completely satisfied, we offer a 30-day return policy from the date you receive your order.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as when you received it

  • Unworn, unused, and unwashed

  • With tags attached and in its original packaging

  • Accompanied by a proof of purchase or order confirmation

Please note: items returned without prior authorization will not be accepted.

How to Start a Return

To initiate a return, please contact our customer support team at support@lunlora.com.

Once your return request is approved, we’ll provide you with:

  • A return shipping label

  • Instructions on how and where to send your package

Returns should not be shipped back without contacting us first.
Approved returns will be directed to our return center in Limburg, Netherlands.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival.
If your item is damaged, defective, or incorrect, contact us right away at support@lunlora.com.
We’ll review the issue promptly and make it right — either through a replacement or refund.

Non-Returnable Items

Certain products cannot be returned, including:

  • Personal care items (such as beauty or hygiene products)

  • Custom-made or personalized items

  • Final sale or clearance items

  • Gift cards

If you’re unsure about a specific item, please contact us before placing your order.

Exchanges

We currently do not process direct exchanges.
If you’d like a different size or item, please place a new order after your return has been accepted and refunded.

Refunds

Once we receive and inspect your return, you’ll be notified via email.
If approved, your refund will be automatically issued to your original payment method within 5–10 business days.

Please note that your bank or card issuer may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@lunlora.com.

Important Notes

  • Returns must be initiated within 30 days of delivery.

  • Shipping fees (if applicable) are non-refundable.

  • Items returned without contacting our support team first will not be processed.

Need Assistance?

Our support team is available 7 days a week to help with any questions or return requests.
📩 support@lunlora.com